Terms & Conditions

1 – The booking agreement

When making a booking with Ventnor Seafront the agreement is made between the person booking and the owner of Ventnor Seafront. The booking is made and confirmed – in accordance with the term and conditions below – when the booking deposit.

Your booking must be paid in full four weeks before your arrival dates.

2 – Payment and deposit

When making your booking you will be asked to pay a £150 deposit to secure your booking for your chosen time. You will also be asked to pay a £250 Security/Damages deposit with your final payment. which is fully refundable upon a satisfactory review of the property after you leave.

The balance and/or full payment of your booking must be received four weeks before your arrival date. If any items are left behind and you wish for them to be returned, then the postage and packaging cost will be taken from your returnable security deposit.

3 – Overcrowding

Due to health and safety regulations under no circumstances are those staying at the property allowed to exceed the maximum number of persons stated in the property description.

Should this happen, we reserve the right at any time to terminate the agreement and the visitor will be liable for the full cost of the booking and the security deposit will not be returned.

Please note we do not allow parties within our properties and we ask that you respect our neighbours at all times.

4 – Arrival and departure times

Access to all properties is after 4pm on the day of arrival and departure on the last day of your stay is no later than 10am. We request you do not arrive earlier than the stated time as this allows time for a changeover and a thorough clean of the property.

5 – Damage

When staying at any of our properties you must leave the accommodation as you found it. This includes ensuring it is clean and tidy (for example; washing up done, bins taken out and put in black bins). Any damages/breakages that happen during your stay must be reported to the owner before leaving.

The property must be clean and left tidy at the end of your stay. Failure to do this could mean the loss of your £250 security deposit.

6 – Pets

We are sorry but we do not allow pets in our properties.

7 – House rules

We ask that you bring your own towels for use on the beach. Towels provided are strictly for use inside the property. Please note there is strictly NO smoking within the property (this includes vapes) There is parking available for one car only and NO electric vehicle charging is allowed. Check out the nearest charging points by visiting zap-map.com/charge-points/ventnor

8 – Cancellation policy

Once you have paid your deposit and you have made initial payments towards your stay you are then liable for the remainder of all charges for your booking as a contract has been deemed to be made between you (the visitor) and us (the property owner).

Any cancellations made by the visitor (for any reason) should be submitted in writing to the owner by email (office@ventnorseafront.co.uk) Please ensure you receive a confirmation reply from us directly (this is not an auto receipt) to confirm we have received your email. Cancellations deemed necessary by the owners (for any reason) will also be given in writing, via email, and as much notice as possible to the visitor will be given.

The date of cancellation is confirmed as when written notification is received.

Should the visitor be the party that is cancelling the booking, we (the owner) will endeavour to rebook the holiday accommodation and therefore be able to refund your booking. HOWEVER, if we are unable to rebook the stay, then you (the visitor) will be liable for the full amount of the booking due, even if the accommodation is not taken up (payment is due 4 weeks before the start of the holiday).

We strongly advise visitors to arrange full travel insurance (this is including cancellation cover and Covid19 cover) as soon as you complete and send us the booking form/pay the deposits.

Should we (the owners) cancel the booking for any reason a full refund will be issued to the visitor for the stay booked.